Responses should be analysed and strengths and areas for improvement identified. 11) Where practicable action should be taken to address issues raised by respondents, in a manner that is proportionate to the issue raised. 12) The pharmacy must publish the results of the survey. And if you need more help, get a free resume evaluation today from the experts at Monster’s partner TopResume. What can patients or practitioners do if they disagree with an insurance decision to deny services? Pennsylvania state law requires appeal procedures for certain commercial insurances. Conclusion reached, but was it documented? PRN dosage instructions (see other e-mail) — Last but not least.